POLICIES & NOTICES
Price Quotes.
We do not have the exact pricing listed for each of the items we can print or the quantities. This is due to the fact that we may be able to find you a better price than the competition. Also we love to give our customers discounts in order to save them money. We have starting prices for each thing we can print. If you are looking for something specific based on size, color, quantity, and a matte or gloss finish then you will need to contact us for a specific price quote. In addition we also have price matching other print companies. We will give you the best price or you will get a store credit or free business cards. Once we give you a specific price quote then we upload it to our quotes webpage with under your name so you can process the payment through our shopping cart.
Payment Methods
We accept the following forms of payment. Credit/Debit Cards, all types. Check/Money Orders, we will process the payment first to make sure it clears before completing the order. We also accept PayPal payments as well, eChecks will be treated just like regular checks, once the payment clears then we will complete the order. You can process your payment through our website in our easy step by step shopping cart. We do not send order to the printer until final payment has been made to complete the order. We do NOT offer credit terms and invoicing for clients.
Pending Orders
We do not keep pending orders in our shopping cart for more than 48 hours after work has been completed and the final proof has been approved. Since we do not send work to the printer until full payment has been made, orders usually remain in a pending status until payment has been completed. If you are sending us a check for the order then we will keep the order in a pending status for a full week until we receive the check or money order, but orders that have been completed when it comes to design work and receiving print files will still be in a pending status until final payment has been made and it will only remain in a pending status for 48 hours before being deleted from our system. In addition, discounts that we offered for that order will be null and void. We can still apply the same discounts to your order once you are ready to finally make payment, but you will have to contact us about the discounts we offered before if the order is past 48 hours since work was complete and payment still has not been made for the order. If you have trouble making payments for order on time then you can always keep a credit card on file with us so we can charge your account automatically when you are ready to order and get 5% off your orders. If you have a Premium Account with us or a Wholesale Account then you will receive an extra 2% discount on your orders on top of the discounts you are receiving for being a Premium Customer or a Wholesale Customer.
Store Credit
In some cases we offer store credit towards future orders. Either for orders that were never processed, but paid for or store credit in the form of a discount towards future orders. Store credit does have a expiration date from the time it was issued. Store credit is only good for 180 days from the time it was issued or from the time of the original purchase. Customer have 180 days to use their store credit. If the store credit was issued for an order that was never processed, we automatically send a refund to the customers form of payment after 180 days.
Proofing
You can get a proof sent to you in an email for an extra $10.00. While you may not need a proof for everything you get printed we recommend that for big projects you get a proof for you order. Please understand that we do not edit your files. All customers are responsible for editing their own work. If customers find typos on their print work after it’s been printed there will not be any refunds of you do not like the work. If the artwork sent to us is only one sided then we only print a 1 sided design, only, unless specified that the 1 side is printed on both sides when making an order. We guarantee the quality of the printing and that’s it. This is where it’s helpful to have a proof to verify that your work has the quality you are looking for.
Files
Our website doe let customers upload files, its on the right hand side of the website, but if you don’t want to then we ask that you send us your files through email. You can send them to info@1ststopprint.com and put in the subject line (Art Work: Customer and Company Name)
Shipping and Handling
We do charge shipping prices because we are an online store and do not allow STORE PICKUP at our corporate office – will be drop-ship your order you. Depending on how much you spend with us or for certain promotions, we will offer free shipping to our customers. Our regular shipping format is UPS ground so our shipping prices are based on their prices. We use what we call a table format for shipping prices, it’s based on the weight of the packages, which is based on the shipping prices of UPS. Orders of up to 1,000 print units can take 3 to 7 business days to process, orders of 2,500 print units or more can take 4 to 8 business days to process, and orders of 20,000 print units or more can take 10 to 14 business days to process.
Price matching
We do offer price matching on all items. If we can we will match the price of another company like Vista print or a local printer in your town. If we cannot beat the price because they use different materials than we do then we will give you a store credit of $20.00 (limited 1 per customer) or 250 free business cards (color, front only). But no matter you will not be disappointed by our prices.
Design services
We have graphic design services available for customers. If you need help designing your print product then let the professionals do it for you. Our graphic design services start at $35.00 an hour. If you design the work yourself then we have information bleed for printing and links to templates you can use. Design services for graphics and website must be paid in full before we begin work. If we design something for you then you will be charged for the work because our time is not Free. Whether you use the design or not, you will be billed for it. Please understand that by law if we tell you our price and you agree to have us design something for whether through email, text message, by phone, or in person then you enter into a contract to have something designed and will have to pay for it. If you don’t pay the invoice after 30 days then it will be sent to a collection agency where it can affect your credit and you could be sued for the debt.
FEES and SERVICES
Cancellation Fee
If a Customer cancels an order that has already been paid for and we have begun work on the order including preparation with the printer, design work, and customer service then we will charge 25% of the amount on the invoice as a cancellation fee and then we will refund the rest of the bill. If you have not paid the bill then we will invoice you the 25% cancellation fee and if it’s not paid within 30 days, we will send it to a collection agency. It’s 35% for Web Design services, Graphic Arts, Tech Support, and Advertising Services. All Customers must understand that we have the right to cancel any order for any reason if we feel it’s in our best interest not to complete the order. All customers agree to this within our terms of agreement when they check out and also agree to this when we invoice them for the order.
Restocking Fee
We do not accept returns on any custom made products, but we do have warranties and return times for electronics and resale items so if you have to return one of those items then you will be charged a 25% restocking fee if you return the item. If you choose to return a custom made product in order to try and get a refund then you will be charged the cost of making the product plus 15%. If you do not want to return the custom made product and need it reprinted or remade then you will be charged a reprint fee. Please consult our policy on reprint fees. You agree to this when you make an order under our conditions of use.
Out of Stock Fee
We do have fees for items that are out of stock and if an order has to be canceled. If you order an item and the items suddenly become out of stock then you can cancel the order, but there will be a 18% out of stock fee charged for the work we have done on the order. If the order is on backorder then you can wait for the item to be fulfilled or cancel the order, but when we cancel the order there will be a 18% out of stock fee charged before we refund your payment. If you order a certain quantity and can only fulfill part of the order due to a shortage of items then we will fulfill part of the order and any costs based on quantities will be added to the total invoice…meaning if you received a discount based on quantities and we can’t fulfill the total number then you will be charged the price based on the quantity that we can fulfill and then we will refund the rest of the bill. We have the right to cancel any order that may be on backorder at anytime and charge you the out of stock fee especially if we we feel that its more bennificial to cancel the order than do conduct business with a client. You agree to this when you make an order under our conditions of use.
Reprint Fee
If we have to reprint an order because of a mistake in the design even after you approved the proof of the order we will charge a reprint fee. All customers are responsible for the final editing of their printing, if a proof is approved For Print items, we charge 75% of the regular price for the order, you get a 25% of discount off the regular price. If the items are Apparel or Promotional Items then the reprint fee is 90% of the regular price order, you will get a 10% discount to reprint the items because all sales are final when it comes to print items. You agree to this when you make an order under our conditions of use.
Service Fee
We charge for our time. Out time is worth money. Whether we print anything for you or not, we will charge you a service fee for the amount of time we have spent designing your order, preparing your order to be printed or any other services we may have provided. We charge $35.00 an hour and $20.00 for a half hour. If you have not paid for your print or service order and choose not to do business with us then we will invoice you for our services. If the invoice is not paid within 30 days then we will send your bill to a collection agency. You agree to this when you make an order under our conditions of use.
Design Fee
For us to design a website or do any kind of graphic service the fee must be paid in full be fore we start. All fees are based on our time of work. If the design work is canceled then we will charge based on the time we spent on the design of the graphics or website and refund the additional charge if there is anything left. If a customer used a discount for the invoice if we have to cancel we will charge our regular fees for time spent. If this is more than what the customer spent with the discount then there will not be a refund and we will not charge any additional charges. If we design something for you then you will be charged for the work because our time is not Free. Whether you use the design or not, you will be billed for it. Please understand that by law if we tell you our price and you agree to have us design something for whether through email, text message, by phone, or in person then you enter into a contract to have something designed and will have to pay for it. If you don’t pay the invoice after 30 days then it will be sent to a collection agency where it can affect your credit and you could be sued for the debt.
DISCOUNTS & SPECIAL PRICING
All Customers understand that there is always an expiration date on discounts and special pricing we offer customers. If it is a monthly or weekly Ad, it will be a specified expiration date for that promotion. If we offer a specific discount or special price to a customer for any reason the customer has 15 days to use that discount or special price before it expires. If the discount is the price of a reprint (25% off for printing and 10% for apparel and promotional items), customers have 30 days to use this discount before it expires. Gift Certificates will have a specified expiration date and if not then they can be used at any time. We do have lifetime use on some gift certificates. But customers must understands that all discounts and special pricing has an expiration date unless otherwise specified.
RETURN POLICY
All sales made through the1st Stop Print Website and Shopping Cart are subject to 1st Stop Print’s return policy. There are no returns/refunds unless the following criteria are met. Items can be returned if they comply with our policy and we only offer partial refunds, the prices of printing will be deducted from the refund unless the mistake is on our end, but if the customer’s artwork did not meet our printing requirements they are not subject to a refund or partial refund. WE ONLY GUARANTEE THE PRINTING QUALITY as long as it meets the qualifications of our printing requirements of having a minimum of 350 dpi, the artwork is at least 0.1 inches bigger than what the customer is trying to print and the text is 0.225 inches from the edge, and the color mode is CMYK. Customers are allowed, but not required to use templates we can provide to ensure that their printing meets our printing qualifications. However, if a customer does not use one of our templates or meets the printing qualifications then they are at risk for the printing not meeting the the standards we set forth and are NOT subject to any refunds that might be available if there is an error in printing. If the print work was damaged in delivery then we will file a claim with the shipper and go through the claim process. If we are refunded by the shipper for the value of the printing then we can offer a full refund to the customer or give them a credit or reprint the damaged product for free., but we have to receive a refund from the shipper before we can process any refund for the customer. We accept the following file formats TIF, TIFF, JPG, EPS, PNG, AI, PSD, and PDF. The maximum acceptable combined file size for all uploads is 50MB (megabytes). All file formats must have a minimum of 350 dpi (dot per inch) resolution. The images designed for the web are done at a low screen resolution of 72 dpi. Print images need to be created at 350 dpi or there will be a substantial drop in the image quality, this has to be done by the customer unless we design it for you and charge you a fee. All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black) color mode. All black & white artworks and/or images must be provided in grayscale color mode. Heavy black ink might cause smearing. All critical elements (text, images, logos, etc.) must be kept at least 0.225″ inside the edge. Anything left close to the edge may be cut off during trimming. All customers are responsible for editing their own work. If customers find typos on their print work after it’s been printed and approved by the customer there will not be any refunds and if you do not like the work after, if it is printed, but it did meet all the standards and specifications for printing. there will not be any refunds. We do not reprint the order for free, but will charge a reprint price if its a customer error after the artwork was approved and printed. We guarantee the quality of printing when the artwork provide meets our printing standards and even if we attempt to fix the artwork to give it the correct bleed, color mode, and DPI, we cannot guaranteed that the printing will be satisfactory because of the original artwork that was provided by the customer, we do guarantee the quality of the paper that customers requested. Customers understand and agree when purchasing printing services that we are not responsible for the quality of the work if a customer sent us artwork that did not meet our standards and specifications for printing mentioned in this policy and had us print the work anyway or if a customer does not like the print quality after its printed and did not request samples beforehand to determine which paper they wanted if they decided they wanted something different. In this case you have 7 days from the date your item arrived in the mail to exchange it for a product that is compatible or to get us to reprint the items, but NOT for a full refund, at a discounted rate for reprinting. STORE CREDIT: We do not do store credit for anything over $50.00, any refunds larger than that will be sent back to the Credit Card/Debit Card or PayPal Account and all customers must understand that it can take up to 30 days with a credit card merchant for the refund to show up on the credit or debit card statement. Any full refund will be applied to reprinting the same exact item as long as it doesn’t violate any other terms and conditions and policies.
PRINTING SHORTAGES:
Printing shortages may occur when it comes to industrial printing. Customers are aware of the industry standard where customers may receive 5% more or 5% less on what they order. The reasons customers may end up short in your order is the printer’s may not be completely accurate when flyers are coming off the feeder of the printer and sometimes it’s also how it’s cut. The other issue is when you are dealing with glossy postcards, sometimes they do stick together making it seem like they’re one card. This can happen during cutting as well. That will affect the count. To have more of an accurate count, we try to always print more. Customers understand that we are not responsible for these kinds of shortages, but if any shortage occurs then will offer a store credit of whatever the towards future print orders to help compensate for any loss of printing materials.