TERMS and CONDITIONS
1st Stop Print Print Shop Terms and Conditions
Welcome to 1st Stop Print Web site. By using the 1st Stop Print Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, and all disclaimers and terms and conditions that appear elsewhere on 1st Stop Print Web site. The policies of 1st Stop Print retail stores may differ substantially from those applicable to your use of 1st Stop Print Web site. 1st Stop Print stores in Puerto Rico have their own policies. References to 1st Stop Print herein refer to 1st Stop Print store by 1st Stop Print or their affiliates, subsidiaries and designees as deemed appropriate by The 1st Stop Print.
1st Stop Print reserves the right to make changes to the 1st Stop Print Web site and its Conditions of Use and Legal Notices at any time. Each time you use the 1st Stop Print Web site, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the 1st Stop Print Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the 1st Stop Print Web site.
You understand that all payments are processed through the 1st Stop Print Payment Center. We accept all major credit cards. If you use a Credit Card the charge will appear as ”1st Stop Print Shop” or TRUESOURCE which is the merchant for our parent company. Customers can also use a PayPal account (1st Stop Print Retail Services) to pay for items with 1st Stop Print use PayPal to either process a credit/debit card or send money to the 1st Stop Print Retail Services PayPal Account. We hope you have a pleasant shopping experience. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
DISCLAIMERS and LIMITATION of LIABILITY
By using the 1st Stop Print Web site, you expressly agree that use of 1st Stop Print Web site is at your sole risk. 1st Stop Print Web site is provided on an “AS IS” and “as available” basis. Neither 1st Stop Print nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of 1st Stop Print Web site will be uninterrupted or error-free. Neither 1st Stop Print nor its Associates warrant the accuracy, integrity or completeness of the content provided on 1st Stop Print Websites and its individual store sites. Web site or the products or services offered for sale on 1st Stop Print Web site. Further, 1st Stop Print makes no representation that content provided on 1st Stop Print Web site is applicable to, or appropriate for use in, locations outside of the United States. 1st Stop Print and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchant ability or fitness for a particular purpose. No oral advice or written information given by 1st Stop Print or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Under no circumstances shall 1st Stop Print or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use 1st Stop Print Web site, including but not limited to reliance by you on any information obtained from the 1st Stop Print. Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of 1st Stop Print has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through 1st Stop Print website. Under no circumstances shall 1st Stop Print or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of product sold by 1st Stop Print Computer division– this includes Customer installing or working on the product themselves – this will void the warranty. If repair is needed, then it has to be done by a licensed technician and it is customer’s responsibility to contact a licensed technician and contract them to work on the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In addition, any item that is purchased and unclaimed by the customer after 30 days from the date of purchase will be placed back in our stock and no refund will be given to the customer because the item was unclaimed (not picked up or did not have it shipped to address) by the customer. All customers MUST UNDERSTAND, Our website does let customers upload files. We ask that you send us your files through email. You can send them to info@1ststopprint.com. You can get a proof sent to you in an email for an extra $10.00. While you may not need a proof for everything you get printed we recommend that for big projects you get a proof for you order. Please understand that we do not edit your files. All customers must approve a digital proof of their design, if we designed their work, the digital proof of the design must be approved by the customer before printing. if we have to redesign a customer’s artwork because it was not up to our standards or good print quality, the digital proof of the design must be approved by the customer before printing. If a customer does not do this then the order can be canceled by 1st Stop Print or the Customer, but there will be a cancellation fee. Please refer to our Policies and Fees for All customers are responsible for editing their own work. If customers find typos on their print work after it’s been printed there will not be any refunds. There will not be any refunds of you do not like the work. All final editing is up to the customer and once artwork is approved there will not be any refunds or free reprinting. We guarantee the quality of the printing and that’s it. This is where it’s helpful to have a proof to verify that your work has the quality you are looking for. We do not have the exact pricing listed for each of the items we can print or the quantities. This is due to the fact that we may be able to find you a better price than the competition. Also , we love to give our customers discounts in order to save them money. We have starting prices for each thing we can print. If you are looking for something specific based on size, color, quantity, and a matte or gloss finish then you will need to contact us for a specific price quote. In addition, we also have price matching other print companies as long as its the same exact specifications when it comes to size, paper type, and special features such as matte or UV Gloss. We will give you the best price or you will get a store credit or free business cards. Once we give you a specific price quote then we upload it to our quotes webpage with under your name so you can process the payment through our shopping cart. We do offer price matching on all items. If we can, we will match the price of another company like Vista print or a local printer in your town. If we cannot beat the price then we will give you a store credit of $20.00 (limited 1 per customer) or 500 free business cards (color, front only).
PRINTING SHORTAGES: Printing shortages may occur when it comes to industrial printing. Customers are aware of the industry standard where customers may receive 5% more or 5% less on what they order. The reasons customers may end up short in your order is the printer’s may not be completely accurate when flyers are coming off the feeder of the printer and sometimes it’s also how it’s cut. The other issue is when you are dealing with glossy postcards, sometimes they do stick together making it seem like they’re one card. This can happen during cutting as well. That will affect the count. To have more of an accurate count, we try to always print more. Customers understand that we are not responsible for these kinds of shortages, but if any shortage occurs then will offer a store credit of whatever the towards future print orders to help compensate for any loss of printing materials.
USING PROMOTIONAL CODES
Using Promotional Codes Unlike credit or debit cards, Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupons cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. For more information, see Digital Coupons in our Help section and review details of each respective Digital Coupon offer.
RETURN and REFUND POLICY
All sales made through the 1st Stop Print Website and Shopping Cart are subject to 1st Stop Print RETURN POLICY. There are NO REFUNDS on printed work. As soon as the work has been made, created, or printed, you cannot receive a full refund. We ONLY GUARANTEE THE PRINTING QUALITY as long as it meets the qualifications of our printing requirements of having a minimum of 350 dpi, the artwork is at least 0.1 inches bigger than what the customer is trying to print and the text is 0.225 inches from the edge, and the color mode is CMYK. Customers are allowed, but not required to use templates we can provide to ensure that their printing meets our printing qualifications. However, if a customer does not use one of our templates or meets the printing qualifications then they are at risk for the printing not meeting the the standards we set forth and are NOT subject to any refunds that might be available if there is an error in printing. If the print work was damaged in delivery then we will file a claim with the shipper and go through the claim process. If we are refunded by the shipper for the value of the printing then we can offer a full refund to the customer or give them a credit or reprint the damaged product for free., but we have to receive a refund from the shipper before we can process any refund for the customer. We accept the following file formats TIF, TIFF, JPG, EPS, PNG, AI, PSD, and PDF. The maximum acceptable combined file size for all uploads is 50MB (megabytes). All file formats must have a minimum of 350 dpi (dot per inch) resolution. The images designed for the web are done at a low screen resolution of 72 dpi. Print images need to be created at 350 dpi or there will be a substantial drop in the image quality, this has to be done by the customer unless we design it for you and charge you a fee. All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black) color mode. All black & white artworks and/or images must be provided in grayscale color mode. Heavy black ink might cause smearing. All critical elements (text, images, logos, etc.) must be kept at least 0.225″ inside the edge. Anything left close to the edge may be cut off during trimming. All customers are responsible for editing their own work. If customers find typos on their print work after it’s been printed and approved by the customer there will not be any refunds and if you do not like the work after, if it is printed, but it did meet all the standards and specifications for printing. there will not be any refunds. We do not reprint the order for free, but will charge a reprint price if its a customer error after the artwork was approved and printed. We guarantee the quality of printing when the artwork provide meets our printing standards and even if we attempt to fix the artwork to give it the correct bleed, color mode, and DPI, we cannot guaranteed that the printing will be satisfactory because of the original artwork that was provided by the customer, we do guarantee the quality of the paper that customers requested. Customers understand and agree when purchasing printing services that we are not responsible for the quality of the work if a customer sent us artwork that did not meet our standards and specifications for printing mentioned in this policy and had us print the work anyway or if a customer does not like the print quality after its printed and did not request samples beforehand to determine which paper they wanted if they decided they wanted something different. In this case you have 7 days from the date your item arrived in the mail to exchange it for a product that is compatible or to get us to reprint the items, but NOT for a full refund, at a discounted rate for reprinting.
STORE CREDIT: We do not do store credit for anything under $50.00, any refunds smaller than that will be sent back to the Credit Card/Debit Card or PayPal Account and all customers must understand that it can take up to 30 days with a credit card merchant for the refund to show up on the credit or debit card statement. Any refund will be applied to reprinting the same exact item as long as it doesn’t violate any other terms and conditions and policies. EDDM, Direct Mail orders, Local Distribution Orders: All Customers understand that we do not Refund or allow returns on EDDM or Direct Mail Orders because after they are printed, they go to the USPS and will be distributed. In addition all customers understand that we only send printing to the Post Office and cannot provide proof of delivery. We do not provide the permit number, which is considered private information, used for EDDM or Direct Mail and that the proof of drop off to the Post Office is in the invoice number, we do not provide receipt numbers. If the customer wants something like that then they have to drop off everything to post office themselves. For Local Distribution, we can provide GPS tracking through the service used to distribute and photos that are provided to us from the distributors.
We do not offer full refunds for Web Design, Tech Support, Advertising, and Graphic Arts services. These services are subject to our cancellation policy for these services. It’s 35% (of the total bill) cancellation fee for Web Design services, Graphic Arts, Tech Support, and Advertising Services. If Customers do not provide us with all the tools to complete these services then the project can be cancelled, but will be subject to a 35% ( of the total bill) cancellation fee. 1st Stop Print can cancel these services as anytime if they feel the job cannot be completed. We only give partial refunds for these kinds of services. And if a customer has purchased other services from us such as printing then we will give the refund in the form of a store credit unless agreed upon by both parties. All Customers understand this policy when they make their purchase through our online shopping cart and agree to these terms of agreements before checking out.
REPRINTING: All customers understand that there will not be any full refunds or partial refunds on print items and we be subject a reprint price if they choose to reprint an item or store credit or a partial refund determined by a manager from 1st Stop Print. If an item has to be reprinted, the customer will go through the same procedure in ordering items. They will have to approve new artwork before printing and go through the checkout procedures again including agreeing to our terms of agreement. All Customers understand that 1st Stop Print assumes no liability for our services if the customer did not ready the terms of agreement after agreeing to them, Liability is null and void under those circumstances.
FEES and SERVICES
Cancellation Fee
If a Customer cancels an order that has already been paid for and we have begun work on the order including preparation with the printer, design work, and customer service then we will charge 25% of the amount on the invoice as a cancellation fee and then we will refund the rest of the bill. If you have not paid the bill then we will invoice you the 25% cancellation fee and if it’s not paid within 30 days, we will send it to a collection agency. It’s 35% for Web Design services, Graphic Arts, Tech Support, and Advertising Services. All Customers must understand that we have the right to cancel any order for any reason if we feel it’s in our best interest not to complete the order. All customers agree to this within our terms of agreement when they check out and also agree to this when we invoice them for the order.
Restocking Fee
We do not accept returns on any custom-made products, but we do have warranties and return times for electronics and resale items so if you have to return one of those items then you will be charged a 25% restocking fee if you return the item. If you choose to return a custom-made product in order to try and get a refund then you will be charged the cost of making the product plus 15%. If you do not want to return the custom-made product and need it reprinted or remade then you will be charged a reprint fee. Please consult our policy on reprint fees.
Out of Stock Fee
We do have fees for items that are out of stock and if an order has to be canceled. If you order an item and the items suddenly become out of stock then you cancel the order, but there will be a 10% out of stock fee charged for the work we have done on the order. If you order a certain quantity and can only fulfill part of the order due to a shortage of items then we will fulfill part of the order and any costs based on quantities will be added to the total invoice…meaning if you received a discount based on quantities and we can’t fulfill the total number then you will be charged the price based on the quantity that we can fulfill and then we will refund the rest of the bill.
Reprint Fee
If we have to reprint an order because of a mistake in the design even after you approved the proof of the order we will charge a reprint fee. All customers are responsible for the final editing of their printing, if a proof is approved For Print items, we charge 75% to 80 % of the regular price for the order, you get a 20% – 25% of discount off the regular price. If the items are Apparel or Promotional Items then the reprint fee is 90% of the regular price order, you will get a 10% discount to reprint the items.
Service Fee
We charge for our time. Out time is worth money. Whether we print anything for you or not, we will charge you a service fee for the amount of time we have spent designing your order, preparing your order to be printed or any other services we may have provided. We charge $35.00 an hour and $20.00 for a half hour. If you have not paid for your print or service order and choose not to do business with us then we will invoice you for our services. If the invoice is not paid within 30 days then we will send your bill to a collection agency.
Design Fee
For us to design a website or do any kind of graphic service the fee must be paid in full before we start. All fees are based on our time of work. If the design work is canceled then we will charge based on the time we spent on the design of the graphics or website and refund the additional charge if there is anything left. If a customer used a discount for the invoice if we have to cancel we will charge our regular fees for time spent. If this is more than what the customer spent with the discount then there will not be a refund and we will not charge any additional charges. If we design something for you then you will be charged for the work because our time is not Free. Whether you use the design or not, you will be billed for it. Please understand that by law if we tell you our price and you agree to have us design something for whether through email, text message, by phone, or in person then you enter into a contract to have something designed and will have to pay for it. If you don’t pay the invoice after 30 days then it will be sent to a collection agency where it can affect your credit and you could be sued for the debt.
DISCOUNTS & SPECIAL PRICING
All Customers understand that there is always an expiration date on discounts and special pricing we offer customers. If it is a monthly or weekly Ad, it will be a specified expiration date for that promotion. If we offer a specific discount or special price to a customer for any reason the customer has 15 days to use that discount or special price before it expires. If the discount is the price of a reprint (25% off for printing and 10% for apparel and promotional items), customers have 30 days to use this discount before it expires. Gift Certificates will have a specified expiration date and if not then they can be used at any time. We do have lifetime use on some gift certificates. But customers must understands that all discounts and special pricing has an expiration date unless otherwise specified.
SHIPPING
We do charge shipping prices because we are an online store and do not allow STORE PICKUP at our corporate office – will be drop-ship your order you. Ground Shipping is usually FREE/ Depending on how much you spend with us or for certain promotions, we will offer free shipping to our customers. Our regular shipping format is UPS ground so our shipping prices are based on their prices. We use what we call a table format for shipping prices, it’s based on the weight of the packages, which is based on the shipping prices of UPS. Orders of up to 1,000 print units can take 3 to 7 business days to process, orders of 2,500 print units or more can take 4 to 8 business days to process, and orders of 20,000 print units or more can take 10 to 14 business days to process. If Standard shipping is not available for the item you selected, your shipping level will default to Expedited service. All Customers understand that we are not responsible for delays with 3rd party shipping companies like UPS, FedEx, DHL, USPS, and any other shipping company whether it’s a service, maintenance, or weather delay. We are at the mercy of the shipper and cannot be held responsible for delays that we did not cause or are out of our hands such as acts of god that affect shipping or busy times of the year like the holidays. And no items can be returned for a refund if the shipment was delayed. We do not offer refunds if the shipment was delayed. All Customers Understand that as long as the customer received the items then the order was delivered and items paid for are in the customer’s possession, which completes the order. If items are not delivered or are damaged by the shipper then we will go through the claim process to get those items recovered, but no refunds will be issued.
Shipping cost is calculated based on Price basis and also based on the level of shipping service selected (Standard, Expedited, Express). We ship through FEDEX, UPS, or USPS. For EDDM, Direct Mail orders, Local Distribution Orders: All customers understand that we only send printing to the Post Office and cannot provide proof of delivery. We do not provide the permit number, which is considered private information, used for EDDM or Direct Mail and that the proof of drop off to the Post Office is in the invoice number, we do not provide receipt numbers. If the customer wants something like that then they have to drop off everything to post office themselves. For Local Distribution, we can provide GPS tracking through the service used to distribute and photos that are provided to us from the distributors.
LEGAL NOTICE
Welcome to 1st Stop Print site. By using 1st Stop Print Web site YOU AGREE TO BE BOUND BY ITS LEGAL NOTICES (explained below), CONDITIONS OF USE, and all disclaimers and terms and conditions that appear elsewhere on 1st Stop Print Web site. The policies of 1st Stop Print retail stores may differ substantially from those applicable to your use of 1st Stop Print Web site. References to 1st Stop Print herein refer to The 1st Stop Print. 1st Stop Print or their affiliates, subsidiaries and designees as deemed appropriate by TRUESOURCE, the parent company. 1st Stop Print reserves the right to make changes to its Legal Notices and Conditions of Use at any time. Each time you use 1st Stop Print Printing’s Web site, you should visit and review the then current Legal Notices and Conditions of Use that apply to your use of this site and any transactions made while on the site. If you are dissatisfied with, its content or Legal Notices and Conditions of Use, you agree that your sole and exclusive remedy is to discontinue using 1st Stop Print Printing’s Web site. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
ORDER LIMITATIONS
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order. Any item that is purchased and unclaimed by the customer after 30 days from the date of purchase will be placed back in our stock and no refund will be given to the customer because the item was unclaimed (not picked up or did not have it shipped to address) by the customer. Any order that is not completed by the customer within 90 days of purchase due to artwork issues such as sending 1st Stop Print the correct artwork, updating artwork, or approving the artwork PROOF, will be canceled and no refund ( partial or full) will be given. All orders have a 90 day limit to be completed by the customer.
TERMS OF USE
1st Stop Print may, in its sole discretion, terminate your account or your use of 1st Stop Print Web site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. 1st Stop Print reserves the right to change, suspend or discontinue all or any aspects of 1st Stop Print Web site at any time without prior notice. All Customers understand that when they agree to our terms of services and conditions online before they purchase their services or items in our shopping cart and acknowledge that they are entering into a contract with 1st Stop Print and it’s parent company, TRUESOURCE, for services that are legally binding and cannot be broken and are subject to our terms of services and conditions. All Customers understand that they agree to terms of services and conditions when they purchase online.